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Privacy Policy

Last Updated date: June 7, 2024

Critical Response Group, Inc. (“we,” “us,” “ours,” or “CRG”) respects your privacy. This privacy policy (“Privacy Policy”) explains how we collect, process, store, and share personal information in connection with CRG’s website located at (collectively, the “Site”), our services, and our business operations. “You” or “your” includes our customers, users of the Site and our services, and other persons about whom we collect or process personal information. 

By providing personal information to us, you acknowledge that you accept our privacy practices and policies outlined below, and you consent that we may collect, process, store, and share personal information as described in this Privacy Policy.


1. Notice at Collection of Personal Information 

Definition of Personal Information

We collect, process, store, and share information that identifies, relates to or could reasonably be linked, directly or indirectly, with a particular individual or household (“personal information”). Personal information does not include information publicly available from government records, or which is not personal, like anonymous, deidentified, or aggregated data (even if it originally comes from personal information).

Categories of Personal Information We Collect

Depending on your relationship with us, we may collect the following categories of personal information: 

  • Contact information, such as full name, address, email address and phone number
  • Professional or employment-related information, such as your job title, employer information and professional background
  • Commercial information, such as the billing details we use to bill you for our services, your billing and payment history, and any records of products or services purchased or considered  
  • Internet and device identifiers, activity and analytics, such as information we automatically collect through cookies and tracking technologies used on our Site, including user activity on our Site, a user’s browser, operating system and device information, IP address, and approximate geolocation 
  • Audio, electronic, visual, or similar information, such as recordings of video calls 
  • Preference information, including preferences related to marketing, privacy, and communications
  • Inferences drawn from any of the personal information listed in this section; for example, to create a profile of an individual’s preferences and characteristics
  • Other information you choose to provide to us  

Our Business Purposes for Collecting and Sharing Personal Information

We collect, process, store, and/or share all of the categories of personal information identified above for our following business purposes, our legitimate interests and the legitimate interests of users or third parties to:

  • Provide our services, including to manage our relationship with our customers, process transactions, and otherwise assist and respond to customers
  • Provide our Site, including to maintain the Site and enable customers and users to access and use the Site  
  • Support our business operations, including to administer and protect our Site, networks, and systems and to use hosting, technology, and communication providers and other vendors that support our business operations  
  • Market our services, for example, to send marketing communications  
  • Improve our services and the Site, for example, to conduct internal research and development, troubleshoot, test, and conduct data analysis, update and otherwise improve the Site’s functionality, make informed business decisions, and improve customer experience 
  • Deidentify personal information, including aggregating and anonymizing personal information so that it is no longer personal information 
  • Meet legal and compliance requirements, including to perform audits, monitoring, and reporting; support information security and anti-fraud operations; investigate and respond to disputes; exercise and defend legal claims; protect the rights, property, or safety of our customers, our users, you, us, or a third party; respond to legal process (including subpoenas) and governmental, court, or law enforcement requests, investigations, or orders; and comply with and enforce applicable laws, regulations, policies, procedures, and agreements  
  • Evaluate or conduct business changes, including a merger, acquisition, sale, equity or debt financing, bankruptcy, or other transaction in which a third party invests in or acquires control of our business or assets (in whole or in part) 

We do not collect or process personal information for the purposes of automated decision-making or profiling (meaning the automatic processing of an individual’s personal information to identify an individual’s preferences and interests).

Under the laws of some jurisdictions, we must be able to describe the legal bases on which we rely to process personal information. We primarily rely on the legitimate interests, described above, to process personal information when not overridden by an individual’s data protection interests or fundamental rights and freedoms. Other legal bases for our processing of personal information include when the processing is necessary to perform a contract with you, we have a legal obligation to process the personal information, or we have your consent to process the personal information.

Categories of Parties With Whom We Share Your Personal Information

We may share personal information with the following categories of third parties for all of our business purposes described in the above section called, Our Business Purposes for Collecting and Sharing Personal Information.   

  • Our affiliates for purposes consistent with this Privacy Policy 
  • Our vendors who provide us with services and products that help us provide the Site and operate our business, including hosting, technology, and communication providers, cyber security and other security providers, analytics and marketing providers, artificial intelligence providers, and our attorneys, advisors, auditors, and accountants
  • Parties you access, authorize, or authenticate
  • Parties as directed by customers, we may share personal information with third parties as directed by the customer who is the controller for such personal information 
  • Parties for legal purposes, including governmental authorities, law enforcement, courts, or other third parties in connection with any of the activities set forth in the bullet beginning with “Meet legal and compliance requirements” in the section above called, Our Business Purposes for Collecting and Sharing Personal Information
  • Parties for business changes, for example, personal information that we collect may be shared with or transferred to a third party if we consider or undergo a merger, acquisition, sale, equity or debt financing, bankruptcy, or other transaction in which a third party invests in, finances, or acquires control of our business or assets (in whole or in part) 

We Do Not Sell or Share Your Personal Information for Targeted Advertising 

We do not sell personal information. For purposes of this Privacy Policy, “sell” means the disclosure of personal information to a third party in exchange for money or other valuable consideration.

We do not share personal information with third parties for cross-contextual behavioral advertising or targeted advertising.

We do not share personal information with third parties for such third parties’ direct marketing purposes. 

Retention of Personal Information

We retain personal information for as long as we deem to be necessary or advisable for our business purposes described in the above section called, Our Business Purposes for Collecting and Sharing Personal Information (such as providing our services). This may include keeping your personal information after you have stopped using our services or Site; for example, we may retain your personal information to market our services to you (unless you opt-out), comply with legal obligations, resolve disputes, or collect fees owed. 

2. Applicability of this Privacy Policy 

This Privacy Policy covers how we treat personal information that we acquire from you, or in connection with our Site or services, or in connection with our other business. 

Sources of Personal Information

We collect personal information from the following categories of sources:

  • Directly from you, such as when you use our Site or services or when you communicate or interact with us in any way, including mail, email, phone, chat, QR code, or social media
  • Indirectly from you, for example, we collect cookie data and other information from your device, browser, or activity on our Site
  • From or on behalf of customers, for example, customers may provide us with the personal information of their employees or contractors  
  • From third parties or public sources, for example, from our data and analytics providers

Generally, you are not under a statutory or contractual obligation to provide personal information to us. However, if you do not provide the personal information required for us to provide certain services, verify your identity, or process transactions, we may be unable to provide certain services or otherwise conduct business with you.

Third-Party Links

Our Site, communications, or services may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. We do not endorse or control these third-party websites and are not responsible for their privacy practices or any information on their websites. When you leave our Site, we encourage you to read the privacy policy of every website you visit. 

This Privacy Policy does not cover, and we are not responsible for, the privacy policies or practices of our customers, users of our Site, or any third parties, which have their own rules for how they collect and use personal information. Please make any privacy requests directly to our customers, users, or third parties with respect to personal information in their control.

Personal Information of Others You Share with Us

You may not disclose the personal information of another individual to us unless you have their prior written consent or are otherwise authorized under applicable law to share their information with us. To the extent that you provide another individual’s personal information to us or we collect another individual’s personal information on your behalf, you acknowledge and agree that you are responsible for compliance with all applicable laws concerning such personal information, including: 

  • providing all applicable notices 
  • receiving the proper authority or consent to allow us to collect, store, process, and share such personal information 
  • responding to data subject requests

Personal Information of Children

We do not collect any personal information directly from children under 16 years of age. If you are a child under the age of 16, please do not attempt to use our Site or send us any personal information. If we learn we have collected personal information directly from a child under 16 years of age, we will delete that data as quickly as possible. 

To our knowledge, we do not sell, or share for cross-contextual behavioral advertising or targeted advertising purposes, the personal information of children under the age of 16. 

3.Your Privacy Rights and Choices  

Notice of Your Personal Information Rights

With respect to personal information that we control, subject to exemptions and limitations provided by applicable law, if you are an individual you have the right to: 

  1. Know or access – request that we disclose certain information to you about our collection and use of your personal information: 
  • Whether or not we are processing your personal information 
  • The categories of your personal information we have collected
  • The categories of sources from which your personal information was collected 
  • Our business purposes for collecting, selling, or sharing that personal information
  • The categories of third parties with whom we disclosed your personal information, identifying the personal information categories that each category of recipient obtained and the purposes for sharing your personal information
  • The types of personal information we shared with third parties for third parties’ direct marketing purposes and the identities of such third parties
  • The specific pieces of personal information we collected about you and access to that personal information  
    1. Data portability – request a copy of the personal information you provided to us in a portable, and, if feasible, readily usable format to be transferred to you or a third party 
    2. Deletion – request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions under applicable privacy law 
  • Correction – request that we correct inaccurate or complete incomplete personal information
  1. Limit use of sensitive information – request that we limit the use or disclosure of your sensitive personal information to just those actions necessary to perform specific purposes outlined by law
  2. Non-discrimination – be free from unlawful discrimination for exercising your rights under applicable privacy law 

How to Exercise Your Personal Information Rights 

To exercise the rights described above, you or your Authorized Agent (defined below) must send us an email to  that (1) provides sufficient information to identify the individual about whom we have collected personal information, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” 

We may ask for information to verify your identity and process your Valid Request, such as name, phone number, email, and address. If applicable, we recommend that you submit the email that you used when you provided your personal information to us (for example, when you completed a webform on our Site). 

We will work to respond to your Valid Request promptly within the timeframes required by applicable privacy law (usually between 15 to 45 days depending on the type of Valid Request, with the right for us to extend the response time as necessary). We will not charge you a fee for making a Valid Request unless your Valid Request is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may also authorize an agent (an “Authorized Agent“) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf. 

In some instances, we may not be able to honor your request. For example, we may not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another individual. We may not honor your request if we are not the controller of your personal information. Additionally, we may not honor your request where not required to do so under applicable privacy laws. For example, we may deny a deletion request if the information is necessary for us to provide our services or comply with our legal obligations. We may deny certain right to know requests made more than twice in a 12-month period or for information collected and disclosed more than 12 months ago. We will advise you in our response if we are not able to honor your request.  

You have the right to appeal our decision to not honor your request or our refusal to take action on a request within a reasonable period of time by contacting us at the email listed above and clearly stating that the purpose of the contact is an “appeal of privacy rights.”   Within 45 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. 

4. Our Use of Cookies 

Our Use of Cookies and Other Tracking Technology 

Our Site uses cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “cookies”) to gather data about visitors to our Site, analyze trends, and operate and improve our Site. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone, or similar device when you use that device to access our Site. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own cookies on your devices.  

Monitoring and Recording Keystrokes and Other Communication

We use cookies and other tracking technology to monitor and record keystrokes, activities, and communications made through our Site.  You consent to us and third parties monitoring and recording all of your keystrokes, activities, and communications made through our Site; and you consent to us using and sharing such keystrokes, activities, and communications for all purposes described in this Privacy Policy. 

Do Not Track

Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. Our Site is not currently configured to respond to Do Not Track signals or other mechanisms that provide users the ability to exercise choice regarding the collection of personal information about a user’s online activities over time and across third-party websites or online services.

Disable or Delete Cookies and Tracking Technology; Third-Party Cookies  

Disable or Delete Cookies from Your Browser or Device 

You can decide whether or not to accept certain cookies through your internet browser’s settings. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. To explore what cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. 

You can also delete all cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our Site and some of the functionalities of our Site may not work. 

Third-Party Cookies and Resources to Opt-Out of Cookies and Targeted Advertising 

We allow third parties to set and collect cookies through our Site. Please review such third parties’ privacy policies and other terms for information on their privacy practices and uses of personal information, including whether they use cookies to provide targeted and cross-contextual behavioral advertising and your options to opt-out.

We use the following third-party cookies (and may use others):  


To make choices about targeted advertisements from participating third parties, including to opt-out of receiving targeted advertisements from participating third parties, please visit the Network Advertising Initiative at or the Digital Advertising Alliance at


To find out more information about cookies, including information about how to manage and delete cookies, please visit  


5. Our Uses of Personal Information in the Last 12 Months 

In the last 12 months, for our business purposes, we have collected the following categories of personal information and disclosed them to our affiliates, our vendors, parties you access, authorize, or authenticate, parties as directed by customers, parties for legal purposes, and parties for business changes:

  • Identifiers (for example, name, postal address, email address, IP address)
  • Personal information (for example, name, address, telephone number, credit card number)
  • Commercial information (for example, records of products or services purchased or considered)
  • Internet or other electronic network activity (for example, browsing history, search history, website interactions)
  • Geolocation data (for example, device location)
  • Professional or employment-related information
  • Inferences drawn from other personal information
  • Other non-sensitive data you chose to provide (even if we do not specifically collect it)

Our business purposes for collecting and disclosing your personal information are the business purposes in the above section called, Our Business Purposes for Collecting and Sharing Personal Information.  For more information on the categories of third parties to whom we disclosed personal information, see the above section called, Categories of Parties With Whom We Share Your Personal Information.

We have not sold personal information or shared personal information for cross-context behavioral advertising (or targeted advertising) in the last 12 months. 


6. Data Security and Processing

Security of Personal Information 

We will maintain reasonable technical and organizational safeguards for the protection of the security and confidentiality of personal information from unauthorized access, use, disclosure, or transfer. Despite our efforts to ensure security, we cannot guarantee or warrant that personal information will not be accessed, acquired, disclosed for an improper purpose, altered, or destroyed by an unauthorized person or as a result of a breach of our security safeguards or those of our hosting provider or other vendors or service providers.  We cannot ensure the security of any data transmitted to us over the internet. To the fullest extent permitted by applicable law, we accept no liability for any unintentional disclosure by us of personal information. Therefore, we urge you to take adequate precautions to protect personal information as well, including, without limitation, never sharing your account username or password.

International Transfer, Storage and Processing

We operate from the United States and the personal information we collect or receive is stored and processed in the United States and may be processed in other countries around the world subject to the provisions of this Privacy Policy. 

If you are located in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, please note that we may transfer data, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction and may afford materially less privacy protections for your personal information than your jurisdiction. You consent to the transfer of personal information to the United States or any other country in which we, our affiliates or vendors maintain facilities. You consent to the use and sharing of information about you as described in this Privacy Policy.

7. Changes and Amendments to Privacy Policy 

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we do, we will post the revised policy on our Site with a new “Last Updated” date. We may, but are not required to, also provide you with notice of the amended Privacy Policy via any others means we consider reasonable. Your continued use of our Site or your provision of personal information to us following the posting of changes (or other notice we provide in our sole discretion) constitutes your acceptance of such changes and the Privacy Policy as amended. We may, but are not required to, also provide you with alternative means of accepting any changes to or amended version of this Privacy Policy. We encourage you to visit this page regularly for any changes. 

8. Contact Us

You may contact us with questions, concerns, complaints, or disputes related to this Privacy Policy and our privacy policies and practices.


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